Return, Refund & Exchange Policy & Process
Our returns & refund policy covers 30 days from the date of the product(s) delivery to the customer.
Any order exceeding the 30-day refund & return period cannot and will not be refunded, credit is given, or exchanged.
This covers NON-SALE smaller items only and those that have not been assembled by the customer. We do not refund or accept returns of large furniture items exceeding the size of a barstool, including but not limited to: sofas, lounge chairs, armchairs, dining tables, or any assembled dining chairs or stools.
The customer is responsible for all return shipping charges and must provide us with a tracking number to this email: customerservice@antiquesglobal.com as soon as the shipment has been made. Neglect to do so may result in your return not being accepted.
To be eligible for a return, the following must be true:
- The product must be unused and in the original condition that you received it. Any item not in its original condition is damaged or missing parts for reasons not due to our error will not be accepted for return.
- The product must not be assembled by the customer.
- The product must be packaged securely and safely in the original packaging (as received) only. (We will not accept products in customer packaging.)
- A Receipt or Proof of Purchase must accompany the product packag
- Every return must be approved prior to the customer shipping product back to Antiques Global. Email us at customerservice@antiquesglobal.com to get a return authorization number to include in the return shipment.
- Please do not send your purchase back to the manufacturer.
- If the damage is incurred during shipping, a claim must be made directly with the carrier.
Several types of goods are exempt from being returned, refunded, or exchanged, which includes:
- Furniture items larger than a barstool (this is due to the high risk of damage incurred during shipping and restocking issues.)
- Discounted, Sale, or Clearance Items.
- Any item that is returned more than 30 days after delivery.
- Any item that is returned without a prior return authorization.
- Any item not in its original condition or in the original packaging.
- Gift cards.
Refund Process (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or Missing Refunds
If you haven't received a refund yet, first recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank again. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at customerservice@antiquesglobal.com.
Sale Items
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at customerservice@antiquesglobal.
Gifts
If the item were marked as a gift when purchased and shipped directly to you, you'd receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. We do not refund cash for gift items.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the original purchaser, and they will find out about your return.
Shipping
To return your product, you should first email us at customerservice@antiquesglobal.com
You will be responsible for paying for your shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if not paid for by the customer.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
